Terms of Service

1. The service

Tuttu for Business is an AI-based phone answering service for businesses, provided by Insinööritoimisto Loikkanen Oy (business ID 3600045-9). The service answers calls and text messages forwarded to the customer's number using information provided by the customer, takes messages, records callback requests, and notifies the customer of them.

The service is intended for business use (B2B).

2. Acceptance of terms

When subscribing, the customer accepts these terms, the privacy policy, and the data processing agreement. The acceptance is recorded (the accepted version and the time). The data processing agreement constitutes the contract under Article 28 of the GDPR governing how Tuttu processes the personal data of the customer's callers on the customer's behalf.

3. Subscription and billing

The service costs €59 per month plus applicable VAT. The price includes one Finnish phone number and 150 call minutes per calendar month.

When the month's minutes are used up, the AI receptionist stops answering new calls for the rest of the calendar month, and calls forward to you as normal (to the owner's number or a configured transfer number). Minutes reset at the start of each calendar month.

Payment is charged monthly in advance by payment card (Stripe as the payment provider). The subscription can be canceled at any time from the dashboard; the service continues until the end of the paid period, and payments already made are not refunded.

If a subscription has been canceled for more than 30 days, the phone number included in the service may be released for reuse.

4. Customer responsibilities

• The customer is responsible for the accuracy and legality of the information entered into the service and for keeping it up to date.
• The customer is responsible for having the right to forward its phone traffic to the service.
• The customer acts as the data controller for its callers' personal data and is responsible for its own data protection obligations towards its callers, including informing them.
• The service may not be used for unlawful, misleading, or otherwise inappropriate purposes.

5. Processing of personal data

Tuttu processes the personal data of the customer's callers on the customer's behalf as a data processor. The terms governing this processing, the sub-processors, and data transfers are set out in the data processing agreement. Tuttu's own processing of personal data is described in the privacy policy.

6. Nature and limitations of the service

The service is based on artificial intelligence, which may occasionally interpret or phrase things inaccurately. The customer is responsible towards its own customers for the information the service provides and verifies critical information itself. Callers are told at the start of each call that they are speaking with an AI (Article 50 of the AI Act, Regulation (EU) 2024/1689).

We aim to keep the service continuously available, but uninterrupted operation is not guaranteed. We aim to announce maintenance breaks in advance.

7. Limitation of liability

The provider is not liable for indirect damages, such as lost revenue or lost customers. The provider's total liability is limited to an amount equal to the service fees paid by the customer during the preceding three (3) months. This does not limit liability that cannot be limited under applicable law.

8. Intellectual property

The service and its software are the property of the provider. Content entered into the service by the customer (the knowledge base) remains the customer's property, and the provider processes it only to provide the service.

9. Changes to these terms

The provider may update these terms and the pricing of the service. Material changes will be announced at least 30 days in advance in the service or by email. By continuing to use the service after the changes take effect, the customer accepts the changes.

10. Governing law and disputes

These terms are governed by Finnish law. Disputes will primarily be resolved through negotiation; otherwise, they will be settled in the District Court of Helsinki.